OzHarvest FAQ

OzHarvest remains committed to feeding those in need during this unprecedented time of coronavirus (COVID-19). Food rescue remains in operation, supported by additional health and safety measures for our drivers, food donors and charitable recipients.

All food donors and food recipients can view the status of operations here. This page is updated daily. To read OzHarvest’s response to COVID-19, click here.

Q: What types of food do you pick up?

A: OzHarvest collects all types of quality surplus food within its use-by date, from fresh fruit and veg, fresh meat, pre-prepared sandwiches and meals, and delicious cupcakes or muffins that weren’t sold that day. We can also collect dry goods.

OzHarvest does not collect shellfish nor cooked rice due to health and safety regulations.

Q: What about the law? Is my business liable for donating to OzHarvest?

A: Businesses who donate food to OzHarvest are protected from civil liability. Food safety is our priority, OzHarvest operates within the food handling guidelines of state and federal health departments and in strict compliance with all applicable legislation.

Q: Does OzHarvest operate nationally?

A: OzHarvest operates in Adelaide, Brisbane, Cairns, Canberra, Gold Coast, Melbourne, Newcastle, Perth and Sydney and is now expanding in regional areas with the OzHarvest Food App.

Q: How can my agency receive food from OzHarvest?

A: Please visit our agency food rescue information page here

Q: Is the demand for food relief rising?

A:The demand for food relief continues to rise, with more than four million Australians experiencing food insecurity each year. We are working hard to ensure a regular supply of nutritious food to over 1300 agencies, but many say they could take double to meet demand.

Q: How do you differ from other food rescue organisations?

A: OzHarvest was the first organisation in Australia to rescue perishable food from all types of businesses. There are many other organisations working hard to ensure that good food does not go to waste and gets delivered to people in need, Foodbank, SecondBite and Fare Share to name a few.

Q: Does OzHarvest rescue food from private households?

A: OzHarvest rescues food from registered businesses only. If you wish to donate food from a private home or residence, we recommend finding a local charity or shelter that may require food relief or assistance. We can help connect you to a local charity, just give us our operations team a call on 1800 108 006.

Q: Why don’t you deliver to individuals?

Sadly, we cannot deliver food directly to individuals as our yellow vans do not have the capacity to reach every person that needs food relief. Instead, we work with a network of charities to make sure that good food is delivered safely. They are then responsible for the sorting, portioning and distribution to people in need.

If you are in Sydney, the OzHarvest Market is currently providing food hampers, free of charge. The market is located at 147 Anzac Parade, Kensington, and is open from 10am to 2pm, Tuesday – Friday. Please click here for more information.

VIC – The Coronavirus Hotline 1800 675 398
QLD – Community Recovery Hotline 1800 173 349
SA – Please refer to askizzy.org.au
NSW – Please refer to askizzy.org.au
WA – Please refer to askizzy.org.au

Q: Does OzHarvest rescue food on weekends?

A: Please contact us on 1800 108 006 (then press 1 to reach our logistics office) to see if we can arrange a collection.

Q: What are some ways that I can help?

A: There are three ways you can support OzHarvest:

  • Donate money: You can donate funds to OzHarvest to help us continue our daily work rescuing surplus food and providing nutrition education and hospitality training for disadvantaged youth – to donate, just click here or call 1800 108 006. Every $1 donated means we can deliver 2 meals to Australians in need. 
  • Donate time: Our volunteers are invaluable, supporting OzHarvest in a number of ways to continue our work across Australia. To join our ever growing family in your area click here.
  • Donate food: Food donations are always welcome. If you’re a business with surplus food to donate, please call us on 1800 108 006.