OzHarvest FAQ


Q: What types of food do you pick up?

A: We pick up anything from quality surplus fresh fruit and veg, fresh meat, pre-prepared sandwiches and meals to delicious cupcakes or muffins that weren’t sold that day. We can also collect dry goods.

OzHarvest does not collect shellfish nor cooked rice due to health and safely regulations.

Q: What about the law? Is it legal to donate food to charity?

A: Food safety is our priority. All perishable food is collected and delivered the same day in refrigerated vans. Members of the community who donate food to charities are protected from civil liability. OzHarvest operates within the food handling guidelines of the Health Departments and in strict compliance with all applicable legislation.

Q: Does OzHarvest operate nationally?

A: OzHarvest operates in Adelaide, Brisbane, Cairns, Canberra, Gold Coast, Melbourne, Newcastle, Perth and Sydney. We also have a regional food rescue program operating in a number of locations around Australia. If you’re interested in starting or joining a chapter in your area, click here.

Q: Do you sense a rising demand for food requests?

A: Since we started operating in 2004, OzHarvest has delivered 63 million meals to those in need nationally. We do see a trend in the increasing demand for food donations, as bills and the cost of everyday living continue to rise.

That’s why we need the support of companies, local businesses, governments and philanthropic individuals to see the benefit that OzHarvest brings to people, the community as well as the environment.

Q: How do you differ from other food rescue services out there?

A: OzHarvest is the only perishable food rescue organisation that rescues food from all types of food businesses.

As there is so much food that goes to waste ($8-10 billion dollars is wasted, that’s 4 million tonnes that ends up in landfill), we view our work and the work of other food rescue services, as complimenting each other. We work collaboratively with many organisations to ensure that our ultimate goal can be reached – that is to eliminate food waste and help feed people in need.

Q: I wish to donate food from a private home/residence, could OzHarvest pick up my food donation?

A: OzHarvest rescues food from registered businesses only. If you wish to donate food from a private home or residence, although we are unable to pick up this donation, we could potentially connect you with a local charity or shelter that may require food relief or assistance. Just give us a call and speak to our operations team on 1800 108 006.

Q: What are some ways that I can help?

A: There are three ways you can support OzHarvest:

  1. Donate money: OzHarvest is a completely charitable organisation that relies on donations. You can donate funds to OzHarvest to help us continue our daily work rescuing surplus food for those in need and providing nutrition education and hospitality training for disadvantaged youth – to donate, just click here or call 1800 108 006. Every $1 donated means we can deliver 2 meals to Australians in need
  2. Donate time: our volunteers are invaluable, supporting OzHarvest in a number of way to continue our work across Australia. To join our ever growing family in your area click here.
  3. Donate food: food donations are always welcome. If you’re a business please call us on 1800 108 006. If you’re a private household please see the previous question (above).